1. Overview
Wagga City Golf Club ("Wagga Golf", "the Club", "we", "our" or "us") is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
This Privacy Policy explains how we collect, use, store and disclose your personal information when you interact with Wagga City Golf Club, including through memberships, golf bookings, competitions, events, hospitality services, the pro shop, coaching programs and our website.
2. Consent
By providing personal information to Wagga City Golf Club, using our facilities, booking services, applying for membership, entering competitions or interacting with us online, you consent to the collection, use and disclosure of your personal information in accordance with this Privacy Policy.
We may update this Privacy Policy from time to time. The current version will be published on our website.
3. Legal Requirements to Collect Information
Wagga City Golf Club may collect and maintain personal information to:
- administer memberships and visitor bookings;
- manage Golf Link handicaps and competition results;
- comply with Golf Australia and Golf NSW requirements;
- comply with liquor licensing obligations;
- meet taxation, employment and workplace health and safety obligations;
- comply with regulatory, legal and insurance requirements; and
- respond to lawful requests from government agencies and law enforcement authorities.
4. How We Collect Personal Information
We may collect personal information when you:
- apply for membership;
- book a tee time, lesson or golf event;
- enter competitions;
- make purchases from the pro shop, bar or clubhouse;
- attend functions, weddings or corporate events;
- subscribe to newsletters;
- complete surveys or feedback forms;
- submit enquiries online, by phone or in person;
- apply for employment;
- participate in junior golf or coaching programs; or
- interact with us through social media platforms.
The information we may collect includes:
- full name;
- residential and postal address;
- email address;
- telephone number;
- date of birth;
- Golf Link number;
- handicap information;
- payment and billing information;
- competition history and results;
- employment-related information; and
- any information relevant to providing our services.
CCTV Surveillance
For the safety and security of members, guests, staff and property, CCTV cameras operate throughout various areas of the Club, clubhouse, pro shop and golf course facilities.
CCTV recordings may be reviewed and disclosed where required by law or for legitimate security purposes.
5. Website Use and Cookies
Our website may collect information automatically through cookies and similar technologies.
Information collected may include:
- IP address;
- browser type;
- operating system;
- device information;
- pages visited;
- booking activity;
- referral sources; and
- website usage statistics.
We may use third-party providers such as:
- Google Analytics;
- online booking platforms;
- MiClub;
- email marketing services; and
- customer relationship management systems.
You can disable cookies through your browser settings, although some website features may not function correctly.
6. SMS and Electronic Communications
By providing your contact details, you consent to receiving communications relating to:
- bookings and tee times;
- competition updates;
- membership information;
- course maintenance notices;
- event and function information;
- junior golf programs;
- golf promotions and special offers;
- newsletters; and
- club announcements.
You may unsubscribe from marketing communications at any time.
7. How We Use Your Personal Information
We may use personal information to:
- manage memberships;
- administer golf competitions and handicaps;
- process bookings and transactions;
- provide coaching and golf services;
- manage events and functions;
- communicate with members and visitors;
- improve customer service;
- conduct research and surveys;
- comply with legal obligations;
- maintain club security;
- promote Club activities and services; and
- administer employment and volunteer programs.
8. Photography and Media
Wagga City Golf Club may take photographs and video recordings during competitions, presentations, functions, junior golf programs and Club events.
These images may be used for:
- newsletters;
- social media;
- websites;
- promotional materials;
- annual reports; and
- media releases.
If you do not wish to appear in promotional material, please notify the Club in writing.
9. Disclosure of Personal Information
We may disclose personal information to:
- Golf Australia;
- Golf NSW;
- MiClub and other golf management providers;
- payment processors;
- IT service providers;
- marketing providers;
- professional advisers;
- insurers;
- government agencies;
- regulatory authorities;
- law enforcement agencies; and
- service providers assisting the Club's operations.
We take reasonable steps to ensure third parties appropriately protect personal information.
10. Security of Personal Information
Wagga City Golf Club takes reasonable steps to protect personal information against:
- unauthorised access;
- misuse;
- interference;
- loss;
- modification; and
- disclosure.
Information may be stored electronically, physically or through secure third-party systems.
11. Access and Correction
You may request access to personal information held by the Club and request corrections if information is inaccurate, incomplete or out of date.
Requests should be directed to the Club Manager.
12. Opting Out
You may opt out of receiving marketing communications by:
- using the unsubscribe facility in emails;
- contacting the Club directly; or
- updating your communication preferences through your membership account.
Please note that operational communications relating to memberships, competitions, bookings and account administration may still be sent where necessary.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legislation, technology or Club operations.
The latest version will always be available on the Club website.
14. Contact Details
Wagga City Golf Club
5 McNickle Rd., Moorong, NSW, 2650
Phone: (02) 6931 6275
Email: [email protected]
For further information about privacy rights, contact: Office of the Australian Information Commissioner (OAIC)